top of page

DEVELOPMENT OPERATIONS – SALESFORCE ADMINISTRATOR

New York / Washington DC

Remote in New York or Washington DC

July 9, 2024

Anglais

Overview

Description

More than five million children die every year and more than half the world’s population lives without access to essential health care. To take on these enormous injustices, Muso is growing rapidly. We are expanding our Development and Communications teams to manage and grow a robust portfolio of partnerships and prospect pipeline.

We are hiring a Development Operations, who will be responsible for our database management as our Saleforce for non-profits Admin. This person will manage, and optimize our processes, procedures and systems to support our growing Development and Communications team and partnerships. This role leads development operations, including day-to-day team administration. This person also brings a critical process improvement orientation to our team, working to identify any gaps in how the development team collaborates to engage its portfolios of current and prospective funding partners, and to introduce creative solutions. Finally, this role stewards the development and communication team’s intra- and inter-departmental collaboration, with the oversight of the department leader, Muso’s Chief Partnerships Officer. The Development Operations Coordinator provides an important anchor to our development and communications team as it and our partnerships continue to grow in the coming years, embedding exceptional administration, reliable service, and strategic systems capacity as a foundation for our partnerships.

Responsibilities

Development Team Administration


  • Provide day-to-day administrative support to the development department.

  • Act as Salesforce CRM database administrator for all users, resolving technical issues and providing quality control.

  • Provide day-to-day support to the development department on Salesforce and related tools, fulfill data requests, and create customized reporting and dashboards.

  • Manage and create database policies, procedures, and standards.

  • Train and support new departmental hires on Salesforce and other team systems.

  • Support the management of development data in Salesforce, ensuring it accurately reflects and actively supports our team’s ongoing cultivation and stewardship activities and progress against fundraising goals.

  • Provide project management support to the development department to ensure maintenance and use of filing systems and information repositories supporting partner engagement.

  • Administer online accounts utilized by the development team, including online donation platforms.

  • Review and process all incoming grant agreements.

  • Conduct timely gift acknowledgment and processing for all development team portfolios.


Development Systems Management


  • Maintain current knowledge of development team system features, functionality, and enhancements.

  • Manage and optimize development operations, including maintaining all existing systems,and providing ongoing training to improve team use of these systems.

  • Monitor team system needs, proactively identify opportunities for process improvements, and lead timely implementation of solutions and team training on new functionalities.

  • Liaise with consultants and third-party providers on team systems, including technical CRM updates, as needed.

  • Manage and strengthen systems to ensure compliance with internal controls and grant terms and conditions.


Team Collaboration


  • Support development and communications team engagement with other departments, such as research, monitoring & evaluation, program, and learning and innovation.

  • Support shared development-finance team grants management processes, including

  • coordinating with finance staff on monthly financial close, restricted grant tracking systems, and revenue and cash flow projections.

  • Collaborate with portfolio managers, departmental leadership, and staff in Mali and Côte d’Ivoire to plan and execute events as needed, including in-person events, partner calls and meetings, donor site visits, and conference participation.

  • Support intradepartmental team culture by fostering collaboration and learning under the oversight of the Chief Partnerships Officer, including coordinating activities, logistics, and materials for development and communications team meetings and retreats.

  • Provide support to other development and communications team projects as needed,

  • including preparing materials to support funder engagement.

Required Skills and Experiences

  • Commitment to social justice and global health equity.

  • Demonstrated experience in office administration, operations, business development/fundraising, or similar.

  • Familiarity with working in a nonprofit context.

  • Proven systems management experience, including familiarity with Salesforce Nonprofit CRM, preferably in a management/administration capacity.

  • Systems thinking: excited by identifying suboptimal or lacking systems and introducing solutions.

  • Strong sense of ownership of work and outcomes.

  • Excellent organization and time management skills, with experience managing multiple

  • projects simultaneously and producing high-quality work under deadline. Comfortable with switching between time-sensitive, day-to-day tasks and long-term projects as priorities require.

  • Flexibility and ability to adapt to changing circumstances.

  • Ability to proactively anticipate needs, respond quickly to support requests coming from multiple directions, and identify creative solutions to challenges.

  • Exemplary attention to detail.

  • Ability to work independently, as well as collaboratively across departments, cultures, and time zones.

  • Strong interpersonal and verbal communication skills.

  • English language fluency.

Preferred skills

  • French language proficiency.

  • Experience with grants management and compliance.

  • Experience leading or supporting team training and ongoing learning.

  • Event management experience.

  • Understanding of and experience working with global health, international development, or social justice issues.

  • Experience working in West Africa.

Application

To apply, please submit a resume and cover letter to careers@musohealth.org with Development Operations Coordinator Application in the subject line. Only shortlisted candidates who submit both a resume and cover letter will be contacted. The application deadline is rolling, but interested applicants are strongly encouraged to apply as soon as possible.

Benefits

Competitive compensation based on experience and location.

Comprehensive benefits package including health insurance, basic life and AD&D insurance, and a

401(k) plan with an employer match. This role will also receive support for professional development

opportunities.

Muso is an equal opportunity employer.

  • Location: United States (New York or Washington D.C. preferred)

  • Department: Development and Communications

  • Line Manager: Chief Partnerships Officer

  • Language: English 

bottom of page