Muso uses a 360° Supervision system to actively and regularly mentor Community Health Workers for improved performance, including efficiency and quality of care.
1. CHW Dashboard
Supervisor reviews data analytics summarizing CHW performance along three metrics: speed, quantity, and quality of care. We are currently conducting an RCT in partnership with Medic Mobile to measure the impact of this tool.
2. Patient Feedback Audit
Supervisor conducts home visits without the CHW present to receive performance feedback.
3. CHW Shadowing
Supervisor directly observes as the CHW provides care during home visits.
4. One on One Feedback
Supervisor and CHW sit down together to set goals and identify areas of strength and improvement.