Muso uses a 360° Supervision system to actively and regularly mentor Community Health Workers for improved performance, including efficiency and quality of care.
1. Group Supervision
Supervisor leads a group discussion of the common challenges and potential solutions faced by CHWs, reviews and reinforces key competencies and skills, coordinates stock monitoring and resupply for each CHW, and organizes the month's individual monthly supervision sessions.
2. Patient Feedback Audit
Supervisor conducts home visits without the CHW present
to receive performance feedback on a monthly basis.
3. CHW Shadowing
Once per month, supervisor directly observes as the CHW
provides care during home visits.
4. One on One Feedback
Supervisor and CHW sit down together to set goals and identify areas of strength and improvement using personalized performance metrics and visual displays.