360° SUPERVISION MODEL

Muso uses a 360° Supervision system to actively and regularly mentor Community Health Workers
for improved performance, including efficiency and quality of care.


1. CHW Dashboard

Supervisor reviews data analytics summarizing CHW performance along three metrics: speed, quantity, and quality of care. We are currently conducting an RCT in partnership with Medic Mobile to measure the impact of this tool.

2. Patient Feedback Audit

Supervisor conducts home visits without the CHW present to receive performance feedback.

3. CHW Shadowing

Supervisor directly observes as the CHW provides care during home visits.

4. One on One Feedback

Supervisor and CHW sit down together to set goals and identify areas of strength and improvement.

CHW PERFORMANCE IMPROVEMENT

In our first 6 months*:



47%
INCREASE IN NUMBER OF HOME VISITS


20%
INCREASE IN SPEED OF CARE


22%
INCREASE IN QUALITY OF CARE
*Preliminary Results