360° SUPERVISION MODEL

Muso uses a 360° Supervision system to actively and regularly mentor Community Health Workers
for improved performance, including efficiency and quality of care.


1. Group Supervision

Supervisor leads a group discussion of the common challenges and potential solutions faced by CHWs, reviews and reinforces key competencies and skills, coordinates stock monitoring and resupply for each CHW, and organizes the month's individual monthly supervision sessions.

2. Patient Feedback Audit

Supervisor conducts home visits without the CHW present to receive performance feedback on a monthly basis.

3. CHW Shadowing

Once per month, supervisor directly observes as the CHW provides care during home visits.

4. One on One Feedback

Supervisor and CHW sit down together to set goals and identify areas of strength and improvement using personalized performance metrics and visual displays.

CHW PERFORMANCE IMPROVEMENT

In our first 6 months*:



47%
INCREASE IN NUMBER OF HOME VISITS


20%
INCREASE IN SPEED OF CARE


22%
INCREASE IN QUALITY OF CARE
*Preliminary Results