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OUR MODEL: PROACTIVE CARE

HOW IS CARE DELIVERED?

PROACTIVE CARE = EARLY CARE = LIVES SAVED

1 : PROACTIVE SEARCH

Community Health Workers (CHWs) proactively search for patients through door-to-door home visits to connect them with care early.

2 : DOORSTEP CARE

CHWs provide an integrated package of life-saving health care services in the home, rapidly diagnosing and treating the most common illnesses.

3 : RAPID-ACCESS CLINICS

CHWs identify patients who need more complex care: the sickest patients evacuate by offroad ambulance to get care without fees from nurses, physicians, and midwives at redesigned rapid-access primary
care clinics.

 

WHO LEADS CARE DELIVERY?

 
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 COMMUNITY HEALTH WORKERS (CHWs) 

In the Proactive Care model, Muso’s front-line changemakers are our Community Health Workers, who work within strengthened public health systems. CHWs go door-to-door to search for patients and connect them to life-saving services in the home or the clinic early.

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WHAT CARE IS DELIVERED?

CHWs provide a package of health care services in the home, including:

 

CLINICAL REFERALS

Muso CHWs triage care for more severe illnesses, and specific patients' needs, to capacitated,  rapid-access government clinics and hospitals. Patients access all care without fees.

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COVID-19 DIAGNOSIS

Muso CHWs conduct proactive home screenings for COVID-19, and ensure important public health information about preventing the spread of COVID-19 reaches their patients. 

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MALARIA, DIARRHEA, &

PNEUMONIA TREATMENT

Muso CHWs proactively provide the current global gold standard package of community health care for children, known as Integrated Community Case Management (iCCM).

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REPRODUCTIVE HEALTH

Muso CHWs provide door-to-door proactive pregnancy testing, family planning services, and accompaniment, reaching women earlier with live-saving reproductive health services.

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MALNUTRITION 

PREVENTION & TREATMENT

Muso CHWs provide proactive diagnosis and treatment for children with malnutrition. Every sick child is tested  for malnutrition, and those who test positive receive treatment and proactive recovery support in the home or clinic.

HOW ARE CHWs MANAGED & SUPPORTED? 

 

360° SUPERVISION MODEL

As CHWs deliver care at the doorstep, dedicated supervisors provide regular performance management support through Muso's 360º Supervision model. A study found that Community Health Workers who received 360° Supervision achieved significant improvements in the speed, quality, and coverage of care over time. We know that every CHW has their own particular strengths and struggles. That is why 360° Supervision tailors performance improvement to the unique fingerprint of each CHW’s strengths and areas for improvement. Muso is providing technical assistance to support our government partners in Mali and Côte d’Ivoire to scale the model nationwide.

1: CHW DASHBOARD

Supervisor reviews data analytics summarizing CHW performance along three metrics: speed, quantity, and quality of care

2: GROUP SUPERVISION 

monthly meetings between a CHW Supervisor and their CHWs.

3: SOLICITATION 

of patients' feedback.

4: OBSERVATION 

of CHWs' daily care delivery.

5: ONE-ON-ONE FEEDBACK

of each CHW with their Supervisor.

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WORLDWIDE, MILLIONS OF PATIENTS DIE WAITING FOR HEALTH CARE. PROACTIVE CARE TACKLES THIS GLOBAL CHALLENGE WITH SPEED.