Training the Trainers: Equipping ProCHW Supervisors for Enhanced Community Impact

In the Bankass district of Mali’s Mopti region, access to healthcare faces severe challenges due to armed conflict. Amid this fragile context, Muso remains deeply committed to building a resilient community health system - starting with continuous investment in innovation and the training of frontline health workers. 

Acting ProCHW Supervisor, Dramane Konaté, during a training session for ProCHW Supervisors.

In April 2025, Muso organized an intensive training session for ProCHW supervisors. Over the course of seven days, these supervisors enhanced their clinical and operational capacities to ensure the quality and continuity of health services in their communities. This training reached 12 Supervisors, who provide dedicated supervision to 263 CHWs serving 160,771 patients across Bankass.

The training comprised six days of technical learning and one day for reaccreditation.  One of the focal areas of the training was to prepare the supervisors for use of new digital tools for medication and supply management recently launched by Muso. 

Globally, stockouts, overstocking, and a lack of traceability undermine the quality of care at the community level, particularly in remote areas. Some of these challenges have also been observed in Muso’s intervention sites, where stock management historically has relied on manual reporting. ProCHWs previously used stock cards filled out during group meetings with their supervisors to report on the status of their supplies. This system, limited by the lack of real-time monitoring, allowed for neither immediate verification nor anticipation of supply needs. 

As a result, there were unexpected stockouts, undocumented losses, and significant disparities: some ProCHWs had large quantities of medicines, while others faced shortages. 

In May, Muso launched the Digital Input Management Tool, a solution designed specifically for the realities of community-based care. This tool leverages technology to ensure the consistent availability of essential medicines, promote rational usage, and enhance traceability throughout the supply chain. 

The application enables real-time tracking of stock levels across multiple tiers of the health system - from health center depots to ProCHW-level distribution. With this visibility, local teams can anticipate shortages, rebalance inventory in an agile, decentralized way, and respond quickly to changing needs. 

In practice, supervisors can now monitor each ProCHW’s stock levels via a centralized dashboard. The tool highlights the most frequently used medications, supervision zones with critical needs, and specific sites requiring restocking. Each time a medicine is administered, the application automatically deducts the dose from the inventory ensuring meticulous, real-time accountability. 

“This training is extremely valuable for supervisors. It’s a chance to refresh their understanding of treatment protocols while mastering the new digital application,” said Oumar Tolo, ProCHW Supervision Manager. 

Supervisors also received updated training on managing priority illnesses under the Integrated Community Case Management package - including malaria, acute respiratory infections, diarrhea, and malnutrition - as well as on adult malaria care. 

The training additionally reinforced the collaborative relationships between supervisors and Community Health Associations and Community Health Center staff to ensure efficient coordination of community-level health service delivery. 

At Muso, we believe deeply in the power of continuous learning—ensuring frontline supervisors are equipped to lead, adapt, and respond effectively in all types of environments. By investing in training and innovation, Muso is working to transform health systems so they can deliver care without delay, even in regions affected by conflict.